frequently asked questions

do i have to program the cognita robots?

nope, not at all! just tell us what you want the cognita robot to do, and as long as our programming can support it, we’ll make it happen!

additionally, our robots are always programmed in accordance to isaac asimov’s “three laws of robotics”:

• a robot may not injure a human being or, through inaction, allow a human being to come to harm.

• a robot must obey orders given it by human beings except where such orders would conflict with the first law.

• a robot must protect its own existence as long as such protection does not conflict with the first or second law.

can i program cognita robots myself?

no. cognita robots are sent to you pre-programmed based on the use case scenario(s) you’ve defined. any attempt to alter our programming could result in damage to the robot. damages to cognita robots will result in a fee.

how long does it take to receive a cognita robot after my order is placed?

we need 1-2 weeks lead time for pre-defined use case programming and 4-6 weeks lead time for custom use case programing.

how long does the battery last?

battery time for blu is about 90 minutes and 60 minutes for baile at full operation.

we typically keep the units plugged in during event show times to ensure continuous play.

what if the cognita robot fails?

if one of our robots fail and cannot perform as programmed, refund (or credit) the day rate and send a replacement unit.

what happens if a cognita robot is damaged during my event?

if a cognita robot is physically damaged during use, you will be billed the full cost of a replacement unit.

if the software is damaged or altered, a fee will be assessed.

how delicate are cognita robots?

our robots have an aluminum-alloy structure and abs housing making units durable and safe for standard operation.

as with any valuable and sensitive hardware, cognita robots must be handled with care.

what if i want to extend my cognita robot contract?

simply contact your congita sales representative and they will help you make amendments to your contract.

can i change the colors of cognita robots to match my brand?

yes, you can order a change in the color of the robot.

this change will take an additional 3-4 weeks for an additional fee of $1750.

can i order more than one cognita robot?

absolutely, you can order as many cognita robots as your budget supports!